TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. They will now be able to apply for a cash refund through an online form. Should you wish to cancel your voyage booking and receive a cash refund according to our standard booking conditions, please call our Customer Contact Centre to do this. Tui are one of these airlines and today customers received a letter from them containing updates they have been waiting weeks for – including how and when they will receive cash refunds. Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. Cash refund If you do not want to amend your holiday or use a refund credit, you can apply for a cash refund. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. They add: “If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund… One customer, Michelle, had great success through this … Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. If you're unable to accept a refund credit you can apply for a cash refund, however, TUI is only able to reimburse your money once you have received your refund credit. All rights reserved. This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to … TUI said that customers who are “unable to accept” a refund credit can apply for a cash refund instead. Hydrogen cars: How the fuel cell works, where the UK's filling stations are and how expensive they are to run, First new detached homes in sought-after Edinburgh suburb hit the market. TUI ask customers to submit one form for each booking using the lead passengers details including the email address used at the time of booking. Tui. Legally, anyone with cancelled flights is entitled to apply. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. Tui customers can now get cash refunds through an easy online system. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. The below form should only be used to request a refund for your voyage fare. Once you have received a refund credit code, you can apply for a cash refund online. TUI have made a big change to how customers who've had their holiday cancelled can apply for a refund. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. 110 of the best Christmas jokes and funniest festive one-liners, Map of areas in all tiers of England's new restrictions - and how to check your area, When the Covid tiers will be reviewed ahead of Christmas, When the next tier announcement will be, and how tiers could change before Christmas, How the Covid tiers could change before Christmas, and the areas at risk of moving up, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. If customers are unable to accept the refund credit, we are offering the option of a cash refund. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. "We really look forward to taking people on holiday again as soon as we’re able to.". nottinghampost Load mobile navigation. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form. “Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. © 2020 Associated Newspapers Limited. TUI launched the new online refund form in May after apologising to hundreds of thousands of customers for their holiday refund fiasco. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. "Unfortunately, there's a lacuna of enforcement right now. This code will be emailed to you if your holiday has been cancelled. Tui’s website says passengers can apply for a cash refund, if “unable to accept a refund credit”. All TUI holidays booked on the following dates have sadly been cancelled: - TUI holidays travelling on or before 11 June 2020, - TUI River Cruises sailings travelling up until and including 25 November 2020, - TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. Web customers will receive their refund … The airline has now issued an apology to customers over the delays. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. REFUND REQUEST FORM IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. Tried calling only to be told I just have to wait. Sorry, there was a problem with your subscription. The coronavirus outbreak has wreaked havoc on holiday plans this year, forcing many travellers to cancel their trips. We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be … TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. The airline has now issued an apology to customers over the delays. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. This code will be emailed to you if your holiday has been cancelled. Answer 1 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. ©JPIMedia Publishing Ltd. All rights reserved. You can access TUI’s refund request form HERE. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. What if I want a cash refund? Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. News. 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