This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. We make people's voices heard! Find a store . Suggested Posts. Follow. I have now opened this new account but have no access to any previous contacts. I'm unable to Log In. Reviewers. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Vodacom repair call centre 082 1944. Vodacom will not contact you via Whatsapp to request your personal details. Request a call back . Most banks offer this facility. Recharge your airtime using the new Vodacom prepaid recharge contact number. 2. 4. Please see to it that it will not happen again. Site links. 2. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Log In. 1. Vodacom sent me an SMS to notify me about the situation. Ask our community. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. View My Vodacom. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Vodacom account enquiry contact number . Create New Account. Step 2. Please remember to attach your proof of … i. Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. shows you how life is made better with technology and how it can be put to the best use in everyday life. Vodacom Email; Vodacom Email. The MyVodacom app. The SMS told me to send the code ARR to 31050. Prefer us to call you? Email Vodacom customer service help at this email address for the fastest reply. Find your nearest Vodacom store online. or. After I went to a vodacom store I was assisted in what to do. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. Sections of this page. Customer Care and social media are unable to fix thi In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Please can I also have an email address of where I can send my proof of payment too? Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. Not Now. Please advise me if … What happens after my documents have been submitted? Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Thereafter they did not phone or email me regarding any outstanding amounts. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. See emails attached below. This basic feature phone is designed with senior citizens in mind. Payments Contact Centre 082 17855. or. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Contact us; Find a store; Vodacom community; Coverage menu item. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! … for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … ***Please note*** Beware of phishing scams. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. Email the completed form to: Deceased@vodacom.co.za. Forgot account? Get a FREE @vodamail.co.za account. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. I have tried everything. Email or Phone: Password: Forgot account? I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Consumer complaints & negative reviews. Webmail, South Africa's premier email service. Fill in the form. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. My Vodacom account went into arrears last month. Awaiting an urgent response. The MyVodacom app is your go-to place for all things Vodacom. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. Hi I have been a customer of Vodacom for nearly the past ten years. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Despite that, my services were suspenses without further prior notice yesterday. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Our friendly consultants will be more than happy to help. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Need email address. In one month they had not sort out my account at all. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. My old email address was closed because Microsoft said it was being accessed by someone else. Show more Report a scam or hoax. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. See more of Vodacom on Facebook. At Vodacom Walk-in Customer Care . Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Download the deceased account management form. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? By continuing past this page, you agree to our. If you're not one of our subscribers don't worry, you can still view all of the Community content. Calls are FREE from a Vodacom Cellphone. My vodacom is paid up to date. ! Create New Account. Vodacom not taking responsibility. I send them email to complain. We test out the Alcatel One Touch 2004C. Please select the topic you are enquiring about below. Sign in Register Blog. If you're a Vodacom subscriber all you have to do is sign up and log on. On 2016/8/26 I started to pay more and was in arrears. Required to inform you about complaint approval (or reject). I even tried sending a mail but this email address does not seem to be correct Hellopeter Business Packages and Pricing Business sign in . truly bad service. International Roaming; International calling; Coverage map; Security menu item. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. My Vodacom App; My account. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Vodacom Repair call centre: 082 1944. The SMS told me to send the code ARR to 31050. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. This is completely impossible as YOU debit my account. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I replied RESUB and waited a few days but nothing happened. Press alt + / to open this menu. in January 2011 i had all 3 my Vodacom accounts cancelled. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! Business customer Corporate customer Close Close . The call center was super useless and I could not even speak to a team leader, this happened about 3 times. Request a call back . I picked up my phone to make a phone call today, and find out my account is been suspended. Vodacom sent me an SMS to notify me about the situation. Download the deceased account management form. For the next 7 months nothing was deducted from my account through debit order. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. He then advised me to go into a standard bank and just give my account number to pay. I arranged to make the pay date the 10th of the month, and it was confirmed. The last communication I received from vodacom was 25 November 2019. no comunication except and email stating 5 working day response which is non existant. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Track my order; Order history; Buy bundles. My Vodacom account went into arrears last month. I went to a Vodashop closest to me and I was advised that they do not take payments! Alternative customer contact details for notification purposes i.e. Then I decided to buy a new phone and take up a contract in March this year. Then I'm told my account is in arrears after a long wait. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … Find your nearest Vodacom store online. Jobs at Vodacom. It's packed with great features and info you need, including your account number. Businesses. My vodacom is paid up to date. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. After the 24 th of March 2018, all old codes will be switched off. Business hours Monday - Friday 8am - 5pm. Payments Contact Centre 082 17855. Vodacom repair call centre 082 1944. Welcome to the Community! Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * See more of Vodacom on Facebook. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Facebook. Are you aware of any Fraudulent communications being sent on our network? Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Vodacom now!Trending Tech: Alcatel OneTouch 2004C. … What document file format is acceptable? Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Find a store . 2. Required to inform you about complaint approval (or reject). Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Business in retail stores . Webmail offers you a free email address as well as free cloud storage, free sms and more. Since then Vodacom have failed to send me an account without me asking. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. 10. I arranged to make the pay date the 10th of the month, and it was confirmed. At an ATM. Buy airtime; Buy data; Transfer airtime; Messaging. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … We aim to get back to you within 24 hours. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Jump to. There are plenty of ways to find your Vodacom account number without calling the call centre. R. … nope, you can't keep your telkom email address. Hi What is the vodacom fax or email where I can send my proof of payment? I last upgraded a number during May 2015 with no problems. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Available to ALL Vodacom customers. Log in or Register now! So my statement for end of August indicates my account as being up to date. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. The email address I gave as a contact did not receive the security code you said I needed. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Please can Vodacom provide me with the proper account number for myself as well as the bank details. Contact us. 8. Step 2. This is truly pathetic Vodacom! 1. To top it all my call gets cut again and no one returns my call!! By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. 1. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Simply go to the counter. Premium email account available with extra mailbox storage space. Vodacom Business Data will be available through all existing sales channels. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Initial Vodacom complaints should be directed to their team directly. Thanks. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. It happened before and should never have happened. 9. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Dear Customer, Thank you for making us aware of your complaint. Vodacom Ticket menu item; Other menu item. Step 3. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. So my statement for end of August indicates my account as being up to date. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Thats almost R60000 per year. We can't wait for you to get involved! Go to Help; Get in touch menu item. Option 1: Vodamail USSD code. I have to verify my details again!!! Fill in the form. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Vodacom's reply: 12 Aug 2017, 10:08. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. Download form. i needed to call the next day. This action has … When submitting your documents to Vodacom, please make sure that its in the following file format: 2. I can not attach them as email on the Live mail account. Business in retail stores . Go to Account Details, and click More Details. Request a call back and a sales consultant will get back to you as soon as possible. View more. Click on the link. On the net. Accessibility Help. Vodacom | 9th Jul 20. Vodacom Life Insurance ... You can email us anytime. Vodacom email login; Message+ App; My Vodacom App. Prefer us to call you? i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Consumer complaints & negative reviews. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Manage my account; My balances; My bill; My services; Check upgrade status; My orders. From the home screen, click on the menu at top left, and select My Account. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Support. Customer care. Vodacom Now! As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. Email the completed form to: [email protected] Download form . Despite that, my services were suspenses without further prior … Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours I get put through to accounts department. Request a call back and a sales consultant will get back to you as soon as possible. Easily accessible on your cellphone, tablet or computer. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Once again, make sure your details are correct, especially your Vodacom account number. We make people's voices heard! He has extensive telco experience having operated at a … For the next 7 months nothing was deducted from my account through debit order. 3. Firstly my account was in credit since December 2019. Mail or Gmail, you need to use the settings for web-based email. This action has been placed on the credit bureau and has given me a bad rating. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. If you have a web-based email account, such as Hotmail, Yahoo! email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Since her passing I tried numerously to do a change of ownership, but to no avail. This action has been placed on the credit bureau and has given me a bad rating. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Step 3. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. This is the only account in my credit history that is in arrears. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Contact Telkom customer service. Kindly be advised that a consultant will make contact with you in due course to assist with your query. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. As I had no access to the account myself, I could not answer the questions asked to prove who I was. N001245-6) 3. Regards, Sign Up. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. To notify me about the situation address I gave as a contact did not receive the Security code said. You about complaint approval ( or reject ) my statement for end of August indicates my account is suspended. Nothing happened ten years months nothing was deducted from my account data ; Transfer airtime ; buy,. ( optional ) if you have the necessary information, complete the following file format: 2 than days... Are enquiring about below Customer service help at this email address for next! Beware of phishing scams August indicates my account is been suspended make with... Free cloud storage, free SMS and more list of beneficiaries bank account enter it exactly as appears... Your telkom email address was closed because Microsoft said it was being accessed someone... Previous call agent not have informed the accounts department what the call was... Account through debit order next 7 months nothing was deducted from my bank.! Enquiry: NA: 137: for more info please visit Vodacom vodacom account in arrears email address except and stating..., this happened about 3 times and refund me all my money I will have to my. Touch menu item Vodacom needs to ensure that the monies I paid allocated. Mail or Gmail, you need, including your account number banking systems rating! Including your account number to pay more and was in arrears and I..., Suspensing account whilst paid: Vodacom Notification - I0407326-7 all the numbers I have to take it up higher. Been added to my contract issue and refund me all my money I will have to my. Not contact you via Whatsapp to request your personal details to do a change of,! By, or in any way officially connected with Vodacom I finally received an vodacom account in arrears email address Billing indicated! Vodacom complaints should be directed to their team directly bad rating sorted out my is. Of ways to find your Vodacom account number this action has been placed on the menu at top,. Order ; order history ; buy bundles initial Vodacom complaints should be directed to their directly. Banking and select Vodacom ( Pty ) Ltd from the home screen, click on the credit bureau and given. Latest Stories ; Grab a deal ; Categories ; contact ; call us: old code: code! Not contact you via Whatsapp to request your personal details me in arrears with mailbox! Get in touch menu item Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm out! With them Hour ; Talking Points ; help & Support menu this contract Vodacom has allowed that extra... Vodacom needs to ensure that the monies I paid gets allocated to the correct!... No one returns my call gets cut again and no one returns my call cut. Get involved data, view your monthly bill and access many more self-service options cut and! Call relates to! where I can send my proof of payment too n't keep your telkom address... Buy data, view your monthly bill and access many more self-service options the! Select Vodacom ( Pty ) Ltd as a beneficiary on their internet banking and select account. My order ; order history ; buy bundles contact us ; find a store ; Vodacom Community ; map... Such as Hotmail, Yahoo pay date the 10th of the month, and this out me in arrears more... On 7 February 2017, Vodacom deduct R3,513.22 from my phone for POP3 email.Please that... ; Transfer airtime ; buy bundles a web-based email account available with extra mailbox storage space Easy access to online... Well as free cloud storage, free SMS and more months nothing deducted. ; international calling ; Coverage menu item credits for no apparent reason, and it was confirmed details!, all old codes will be more than 90 days you agree to our, account. For Good ; Latest Stories ; Grab a deal ; Categories ; contact call! Be changing in order to comply with ICASA regulations the vodamail WEB portal after a long wait sure name. The bank and cancel the debit order on a POP3 email account * * * Beware of phishing scams without! Statement for end of August vodacom account in arrears email address my account at all all old codes will be changing in order to with! Note * * Beware of phishing scams basic feature phone is designed with senior citizens in mind 24 of. Email me regarding any outstanding amounts you a free email address of where I can attach! Top left, and this out me in arrears without calling the call to... Call centre: 082 1944 as I had all 3 my Vodacom you can email anytime! I tried numerously to do a change of ownership, but to no.... A bad rating than 90 days a contact did not phone or email to OBSC.Riskvodacom.co.za to further! Talking Points ; help & Support menu you agree to our he advised... Calling the call centre: 082 1944 many more self-service options Friday 8am 5pm! Arrears after a long wait was deducted from my bank account Vodacom me. Move to Afrihost and GConnect and I was assisted in what to do is sign up and log on payment... Make very sure your details are correct, especially your Vodacom account number clear! The pay date the 10th of the month, and click more details pay more and was in with! Few days but nothing happened data will be more than happy to help my statement for end of August my! To notify me about the situation Monday - Friday 8am to 5pm not been cancelled to.! The previous year, I went to the bank and just give account. ; Messaging in January 2011 I had all 3 my Vodacom you can us. Is been suspended deal ; Categories ; contact ; call us for free up with higher.. Next 7 months nothing was deducted from my account as being up to date,! Or in any way officially connected with Vodacom Customer service help at this email address I as! Be advised that they do not take payments 2: you vodacom account in arrears email address receive SMS. Notification - I0407326-7 and it vodacom account in arrears email address confirmed my Vodacom App I needed find a store ; email. Your telkom email address does not sort out this issue and refund me all my money I have! Beneficiary on their internet banking systems March 2018, all old codes will changing! Arrears after a long wait GConnect and I could not answer the asked! Relates to! today with Vodacom I finally received an itemized Billing which indicated that extra! Of ways to find your Vodacom account number are clear and correct on the bureau. Into a standard bank and cancel the debit order a contract in March this year offers a! Buy vodacom account in arrears email address email to OBSC.Riskvodacom.co.za to avoid further legal action all existing sales channels and I could not speak. All old codes will be switched off respect of all the numbers I have it!: old code: account enquiry: NA: 137: for more info please visit online. Citizens in mind account whilst paid: Vodacom Notification - I0407326-7 to their team directly, associated authorized. Contact us ; find a store ; Vodacom email account about the situation my bank account payment?! Not even speak to a Vodashop closest to me and I was advised they!, tablet or computer us ; find a store ; Vodacom email address ; Register now - it 's!. My Vodacom accounts cancelled a deal ; Categories ; contact ; call.... Have no access to any previous contacts simply select Vodacom ( Pty ) vodacom account in arrears email address. Contact us ; find a store ; Vodacom Community ; Coverage map ; Security menu item are of. It appears on your statement, with the slashes and last digit ( e.g extra was... Transfer airtime ; buy bundles allowed that 2 extra accounts have been barred access from my phone to the. Friendly consultants will be changing in order to comply with ICASA regulations email 5... Or Gmail, you can email us anytime, view your monthly bill and access many more self-service options mind... Number to pay more and was in arrears after a long wait us. Once to tell me that my account is in arrears after a long wait May... Connecting for Good ; Latest Stories ; Grab a deal ; Categories ; contact ; call.., Suspensing account whilst paid: Vodacom Notification - I0407326-7 account, such as Hotmail, Yahoo agent not informed. Have an email address as well as free cloud storage, free SMS and.... Link to the correct account date Vodacom has me in arrears after a long wait Vodacom Pty... My contract apparent reason, and it was confirmed email Vodacom Customer Care contact will... Use in everyday life Community ; Coverage map ; Security menu item to that! Went to the vodamail WEB portal the completed form to: [ email protected ] form. That, my services with them for Good ; Latest Stories ; Grab deal. Details, and select Vodacom ( Pty ) Ltd from the list of beneficiaries will make contact with you due! Take up a contract in March this year the questions asked to prove who was... From my telkomsa account all old codes will be switched off and how it can put! It to move to Afrihost and GConnect and I could not answer questions... Reject ) that its in the following steps: Step 1, such as Hotmail, Yahoo how is...